Based in Bridport – Dorset – UK

We’re open Monday – Sunday, 24 hours as we live online

Frequently Asked Questions

If you cant find an answer – please drop us an email

What are the delivery charges for orders from the Online Shop?
All items sent within the UK will be posted by First Class Recorded Delivery priced at £5.00 and will require a signature upon arrival with you. If you would like your item sent by Next Day Special Delivery within the UK, this is available at checkout for a cost of £10.00.
Which payment methods are accepted in the Online Shop?
Payment is accepted through all high street bankcards via Paypal. You don't need a Paypal account to buy from us.
How long will delivery take?
We will post your order the day after you place your order. Your item should be with you the following day. If you require next day delivery for a special event we can also send garments Special Next Day Delivery. If you have not received your item within 5 days of purchase please contact me on lisa@margotandhesse.co.uk Deliveries cannot be made on a Sunday or a Bank Holiday
Do you ship worldwide?
If you would like us to post outside of the UK please send an email to discuss terms and conditions
Do you accept returns?
We want you to be happy with every purchase from Margot & Hesse and we understand that sometimes you want to try things on and see what suits you. You may return the items bought online within 30 days of purchase.
Do you buy vintage dresses?
At Margot & Hesse, we do buy from individuals; we are mainly interested in quality dresses dating from the 1920’s to the 1980’s, we may be interested special pieces from the early 1990s. If you have items which you wish to sell and you believe we may be interested in then please do email us, giving as much detail as possible and we will get back to you as soon as possible.
What is your Privacy Policy?
We take care to ensure that information which we obtain about you is treated appropriately and in accordance with the Data Protection Act 1998. We will not sell your personal information to any third parties. We use the information that we collect about you to:
  • process your order quickly and efficiently to ensure that your purchased items are delivered to you
  • we have to pass on your address to our third party couriers
  • to contact you regarding forthcoming offers by email only
We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be requested to disclose information concerning you if requested to do so by the police. Whenever you enter personal information on the Margot & Hesse site, SSL software encrypts your information to prevent the decoding and misuse of your information by unauthorised individuals. Margot & Hesse adheres to the highest standards of ethical practices in all our operations and is dedicated to protecting the privacy of all of our customers. While we don’t require personal information to obtain general access to our website, Margot & Hesse collects information voluntarily provided from our visitors. We record and store your email address. Please be assured that the personal information collected is protected from public access and we do not rent or sell any of the information collected to third parties The information you provide assists us to better service your needs whilst shopping with Margot & Hesse. Please note that any information you submit implies consent for use of the information. Margot & Hesse site uses cookies to better the users experience while visiting. Where applicable our site uses a cookie control system allowing the user on their first visit to Margot & Hesse to allow or disallow the use of cookies on their computer or device. This complies with recent legislation requirements for websites to obtain consent from users before leaving behind or reading files such as cookies on a users computer or device.

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